Destination Change: Episode 35 — Change Management and Conflict Resolution with Martha Rackets

Dr. Martha Rackets is a systems expert and behavioral health strategist with over 15 years of experience across clinical, operational, and leadership roles. She has dedicated her career to advocating for healthcare providers and invests deeply in developing and mentoring professionals across the field. She also strongly believes in integrating person-centered and trauma-informed principles across every level of an organization, including leadership style and change and growth initiatives. Martha’s career has been dedicated to “helping the helpers” so that the talented and passionate behavioral health providers and specialists can thrive and continue to do their life’s work in a way that is rewarding and sustainable.

Dr. Rackets is a recognized expert in interpersonal communication, conflict resolution, and the human-to-technology relationship, and has published research and presented on these topics to national audiences. She is also a licensed marriage and family therapist, a board-approved clinical supervisor, and an AAMFT clinical fellow. Her academic and clinical roots inform an approach that blends data-driven and research-informed strategies, with a therapeutic and person-centered style, providing leaders and teams with both strategic clarity and a sense of stability and support.

Show Notes

• I mentioned NBHAP's webinar, "Empowering Excellence: Best Practices in Clinical Supervision", that is free if you are an NHBAP member and only $50 if you aren't
• Martha herself presented a webinar for us, "Lead the Change, Keep the Trust: Change Management Strategies for Navigating Transitions in Behavioral Health Organizations", that is free to watch (you must have an NBHAP login, which is free to create, to access the webinar)
• I also mentioned that we have other webinars that involve leadership. You can see all of our webinars for sale (or for free if you're an NBHAP member) here
• Martha suggested the ACMP - Association of Change Management Professionals as a resource
• She also suggested the Center for Creative Leadership as a resource
• Martha suggested researching Dr. John Kotter and this article about him and change manangement
• You can find out more about Martha on the Snodrop Systems website
• You can connect to Martha on LinkedIn