We use a service called Demio for our live webinars. Demio has its own FAQ for attending an event here, which may have more information.

When you register, you will receive a registration reminder from the email notifications@demio.com, as well as reminders 24 hours, 1 hour, and 15 minutes prior to the webinar beginning. This email will have the link for you to join. This link is individual to you.

You do not need to let us know if you are cancelling, unless you were charged for the event.

Use the link provided to you by Demio to join. When the event starts, you will be prompted to join the room.

Demio supports Chrome, Firefox, Safari, and Edge -- so please make sure you have one of those browsers. It tends to work best in Chrome, so if you are having issues connecting, you may want to try a different browser.

If you are using a mobile or tablet during a live webinar, a reminder that you are using your wifi or mobile internet connection. You will also potentially have issues seeing the text on the slides due to the size of your screen. As such, we encourage you to use a desktop or laptop.

If you are using a desktop or laptop during a live webinar, once you are in the room, you have a chance to run a Connectivity test. This is available through the settings, which is the gear icon in the upper right. If you’re unsure of your connection, I recommend running this. You can also run it separately here.

If you are experiencing sound or technical issues during the webinar, you can request help via the chat. However, most of the times it is something on your end, and as such we can’t do much.

Demio has its own FAQ for attending an event here, which may have more information.

Make sure you have a strong internet connection, as that’s the biggest reason you may be having problems. A reminder that if you are on wifi or a hotspot, your connection will be undependable. NBHAP is not responsible for connection problems.

If you notice your connection getting sluggish, the best way to refresh to a strong connection is to refresh your browser screen. On Chrome, this is through Control-F5. The other browsers may be different. This will temporarily kick you out of the room.

If you are having problems seeing or hearing, confirm whether it’s just Demio by going to another site with sound, such as YouTube.

You'll notice in the chat area a Polls tab and a Handout tab (they may not appear right away). The chat will automatically switch over to that area when we have handouts and polls for you to access. You can get back to the chat room by clicking the word Chat. While we try to provide PDFs of the slides, it is at the discretion of the presenter and is sometimes not allowed due to it being proprietary information.

As we respond to questions during the event, they will pop up on your screen (at the top for those on desktops/laptops, and at the bottom for those on mobile devices or tablets). You can ‘x’ out of them. You may also see occasional suggested links pop up. You can close out of these by clicking the word ‘Close’.

Near the end of the webinar, we will put up a direct link to the page for the webinar, where you will be able to take the CE quiz (if the webinar qualifies for one).

We also highly encourage you to fill out our evaluation form. If you fill the evaluation form within seven days of attending the webinar, you will receive a coupon worth 10% off any of our webinars for sale. (A reminder that NBHAP members have access to all the webinars--outside of the C-ATM--for free.)

You will be sent an email in one to two business days of the event thanking you for attending. It will come from an email with an @nbhap.org domain and may wind up in your spam folder, so please consider whitelisting the domain and checking your spam folder before reaching out to NBHAP.

This email will include instructions on how to access the course again and how to contact our presenter. The online version will also have links to any handouts that may have been provided.

CE Quiz information is in the next FAQ.

NBHAP has joined forces with CCAPP and Counselor (the official magazine of NBHAP) to bring you the Counselor CE Hub. All recorded webinars are available there, and recorded webinars have the CE quizzes (if there is one) there.

If you have any problems with the webinars on the CE Hub, there is contact information on that page. A reminder that while your login for both websites is the same, you do have to login to each site separately.

If you have taken a live webinar, you will take the CE quiz on the same page you used to register for the webinar in the first place.

• Make sure you are logged into this website with your NBHAP information. (The right sidebar will indicate whether you are currently logged in.)
• Either go directly to the page for the webinar (which will be sent to you in the thank you email sent after the webinar has been uploaded) or click on our Store menu, and then select Webinars For Sale. Find the appropriate webinar and click on that link.
• Scroll to the CE Quiz/Certificate section.

If you have already taken the CE quiz and need to download your certificate, they are available in your account profile (https://nbhap.org/my-account-profile/).

If you have more questions about our CE process, check our Frequently Asked Questions regarding NBHAP CEs.

If you can't remember your password, you can click the 'Lost your password?' link under the login button (both on the sidebar and in the footer of the website) to get a password reminder. The email will be coming from wordpress@nbhap.org and may be in your spam.

If you have any questions or concerns not covered above, please contact us.

We will respond as soon as we can, but it may take a few hours depending on our workload.

Be sure to check out our other educational events.