Webinar: Lead the Change, Keep the Trust: Change Management Strategies for Navigating Transitions in Behavioral Health Organizations
- Date Recorded: September 17, 2025
- Length: 1 hour
- Presenter: Martha Rackets
- CE: not eligible for CEs, but eligible for 1 hour C-ATM renewal
- Price: free (website registration required to view)
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Behavioral health organizations are operating in an environment defined by continuous transformation. Leaders face a growing set of external pressures--from regulatory changes and payor shifts to competitive demands and policy reform. At the same time, many organizations are pursuing strategic internal goals, such as improving operational efficiency, introducing new technologies, redesigning services, and adapting to evolving community needs.
This webinar is designed for behavioral health leaders who are guiding their organizations through complex transitions involving systems, processes, technology, and their people. Grounded in change management methods and tools and practical scenarios, this session will explore how leaders can drive strategic transitions while maintaining trust and engagement with their teams.
Participants will examine how leadership presence and messaging influence team engagement, how resistance and emotional impact function as feedback, and how psychological safety supports adoption and trust.
Whether you’re launching a new initiative or refining one in progress, this session offers an introduction to strategies that help leaders foster trust, ensure understanding, and gain buy-in for change. It focuses on how leadership behavior and communication shape the experience of transition—not just its outcomes.
Continuing Education Information
This webinar does NOT provide CEs. For more general information about CEs, go here.
However, it is eligible towards the requirements for renewing the C-ATM/CAMS.
In order to complete the C-ATM requirements, you must already have the C-ATM and complete the online exam. (Login access to NBHAP is free regardless of membership. Contact us if you don't have a login.)
Presenter
Martha Rackets
Dr. Martha Rackets (she/her/hers) is an innovative leader in clinical and behavioral healthcare, dedicated to strengthening organizational excellence through leadership development, person-centered change management, and trauma-informed systems of care.
With more than 15 years in the behavioral health industry—including over a decade in executive and leadership roles—she specializes in transforming healthcare systems to prioritize workforce well-being and build sustainable, patient-centered solutions. Dr. Rackets is a certified change management professional, holds a PhD in family science, and is a licensed marriage and family therapist.
Dr. Rackets is the founder of Snowdrop Systems, where she hosts workshops on organizational change management, innovation, mission and vision alignment, and trauma-informed leadership.
Purchase/Access
In order to purchase any NBHAP webinar, you must be logged in for NBHAP and the Counselor CE Hub. Your login for both platforms is now the same, and it is free to create a login. Please contact us if you have any problems.
A national membership association that provides education and advocacy for those in the behavioral health and addiction treatment industries.
We are the leading and unifying voice of addiction-focused treatment programs.
