Destination Change: Episode 31 — Christopher Wolfington and Pete Nielsen Talk Patient Financial Responsibility

- Episode: 31
- Guest: Christopher Wolfington and Pete Nielsen
- Date Recorded: April 17, 2025
- Date Released: September 16, 2025
- Length: 40 minutes
- Questions/Concerns: Contact Us
Chris is determined to utilize his talents to positively impact these industries. With a keen sense of leadership, he has used his passion, energy, and capital to lead numerous businesses in the areas of payments and financial services, including three public companies.
Our other guest is Pete Nielsen, who long-time listeners may remember from episode 2 of the podcast. Pete Nielsen is the President and Chief Executive Officer for the California Consortium of Addiction Programs and Professionals (CCAPP), CCAPP Credentialing, CCAPP Education Institute and the National Behavioral Health Association of Providers (NBHAP), and the Publisher of Counselor Magazine.
He has worked in the substance use disorders field for 20 years. In addition to association management, he brings to the table experience as an interventionist, family recovery specialist, counselor, administrator, and educator, with positions including campus director, academic dean, and instructor.
This is a rare video podcast: you can watch below or on our YouTube.
Show Notes
- You can reach Christopher and FinPay at their website
- You can also follow FinPay on LinkedIn
- Meanwhile, Christopher's direct LinkedIn can be found here
- You can email Christopher directly at cw@finpay.com
- You can learn more about CCAPP at their website
- You can also follow CCAPP on LinkedIn
- Meanwhile, Pete's direct LinkedIn can be found here
- You can email Pete at either pete@ccapp.us or pete@nbhap.org
- We discussed NBHAP's Patient Financial Responsibility Toolkit
- Since the recording, Christopher presented the webinar "Reinvent Your Revenue Model: Strategies to Increase EBITDA Without Requiring More Admissions", free for NBHAP members
- They mentioned EKRA. NBHAP has the webinar "EKRA Essentials — What Providers Need to Know" from August 2022, free for NBHAP members
- They also mentioned patient brokering. Course 6 in our C-ATM/CAMS has a section on patient brokering
Listen Here:
Podcast Transcript (click to open for the transcript of the episode) -

A national membership association that provides education and advocacy for those in the behavioral health and addiction treatment industries.
We are the leading and unifying voice of addiction-focused treatment programs.


