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FinPay

FinPay is a patient financial management company providing electronic financial records technology for automating and managing the patient financial experience, patient financial responsibility, admission risk assessments, and compliance risks. By combining technology and professional services, FinPay helps healthcare organizations engage patients early and often to increase satisfaction, reduce compliance risks, and improve revenue performance.

The Solution: FinPay’s Electronic Financial Records Platform

a circle with different sections showing 'why electronic financial records': compliance, EBITDA growth, automation, brand protection, census quality, and compliance'

Similar to how electronic medical records and revenue cycle technologies effectively automate the clinical and claims management workflows, FinPay’s electronic financial records technology is an enterprise solution for automating and managing the economic and compliance risks associated with patient financial responsibility, across all departments.

Key solution features include:

  • Real-Time Financial Visibility
    Behavioral health providers get real-time access to key performance indicators for managing and tracking the economic & compliance risks associated with patient financial responsibility.
  • Hyper-Personalized Patient Financial Engagement
    Patients will have access to personalized good faith estimates, payment programs, and financial disclosures digitally—most before services even begin.
  • Automated PFR Workflows Across Departments
    From pre-admission through post-discharge, FinPay’s platform creates a standardized financial engagement process that flows seamlessly between admissions, billing, and facility teams.
  • Compliance & Payer Audit Readiness
    FinPay’s platform generates and stores time-stamped records of every patient financial engagement, enabling behavioral health organizations to confidently meet EKRA, No Surprises Act, and consumer protection compliance requirements.
  • Integration with Existing Tech Stack
    FinPay mitigates operational risks and eliminates manual processes by integrating seamlessly into your existing tech stack.

What FinPay Offers

FinPay offers access to innovative patient financial management solutions, including:

  • FinPass: Electronic financial records for patient financial workflow automation.
  • FinAdvisor: An admission advisor tool for VOBs, good-faith estimates, and risk assessment.
  • FinDigital: Multi-channel digital payment options with integrated patient ledgers.
  • Professional Services: Training, analytics, and integration with EMR, CRM, and billing systems.

These tools can help NBHAP members improve census quality, reduce compliance risks, and achieve higher EBITDA.

Webinar: Reinvent Your Revenue Model: Strategies to Increase EBITDA Without Requiring More Admissions

On August 27, 2025, FinPay's founder Chris Wolfington presented a webinar on EBITDA. You can purchase this webinar for $50 (NBHAP members get 15% off.)

a white man in a dark business suit with a white shirt (no head) has his left index finger pushed against the fourth wall. You can see the faded image of a bar graph. Text reads 'Reinvent Your Revenue Model: Strategies to Increase EBITDA Without Requiring More Admissions'

As marketing costs continue to rise and reimbursement rates continue to decline, how can you boost your EBITDA without increasing patient admissions? This presentation reveals three simple and easy to execute strategies that can have an immediate positive impact on EBITDA and your enterprise value without requiring census growth. Unlock the hidden EBITDA potential in your existing patient base and implement actionable steps to maximize financial performance.

See it here.

Destination Change podcast episode 31: Christopher Wolfington and Pete Nielsen Talk Patient Financial Responsibility

On our monthly podcast, Destination Change, we interview people from the behavioral health and addiction treatment industry. We talk about how they got involved in the industry, what they do (and sometimes how), and why it's important. The topics are recovery, treatment, the idea of change in the industry, and more.

a flag with the navigation symbol on the left; a photo of a white man with light brown hair wearing a bright blue suit with bow tie; and a photo of a white man with red hair, glasses, and beard wearing a suit. Text reads 'Episode 31: Christopher Wolfington and Pete Nielsen Talk Patient Financial Responsibility''

In our 31st episode, Chris Wolfington and Pete Nielsen have an off-the-cuff conversation about patient financial responsibility and how it affects the industry.

More information here.

More Information

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For more information about FinPay, you can contact them via:

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A national membership association that provides education and advocacy for those in the behavioral health and addiction treatment industries.

We are the leading and unifying voice of addiction-focused treatment programs.

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